FREQUENTLY ASKED QUESTIONS

We do hope you find the answer to your question below, but if you are still left wondering, please do not hesitate to contact our friendly team at hello@roebuckestates.co.uk

1. ROEBUCK SPARKLING CRU

What is the Roebuck Sparkling Cru?

The Sparkling Cru is our Roebuck community, where subscribers to our newsletter get to enjoy priority access to our award-winning vintage sparkling wines along with a whole host of special benefits.

How much does it cost to join the Roebuck Sparkling Cru?

There’s no charge to join and no fee; simply subscribe to our newsletter and be the first to hear about our vineyard events, newly released vintages, and exclusive seasonal offers.

Join our Sparkling cru  and save 10% off your first order.

What are the benefits of being part of the Roebuck Sparkling Cru?

As a cherished member, you’ll receive regular newsletters full of exclusive behind-the-scenes content, special offers, and so much more.

EXCLUSIVE BENEFITS:

• Welcome gift of 10% off your first wine order
• Exclusive seasonal offers
• Priority access to new wine releases
• Invitations to special events
• Offers from Roebuck’s partners

How often will I receive emails from you?

We will send you monthly emails or occasionally more frequently if we have special offers or some very exciting news to share with you.

Can I unsubscribe at any time?

Of course. We would be sorry to see you go, but you can unsubscribe from our newsletter at any time, however, you would no longer hear about our special offers.

2. Wines

Are your sparkling wines vegetarian and vegan friendly?

We are very proud to produce vintage sparkling wines that are suitable for both vegetarians and vegans.

How should I store my wine?

Our vintage sparkling wine are only released once they’ve reached optimum drinking potential. However, our sparkling have the potential to develop further aromas and complexity over time; if stored in the right conditions.

Here is our advice for storing Roebuck sparkling wines at home.

To ensure that your Roebuck sparkling wines maintain their impeccable quality, store them in a dark place away from light and it is best to lie the bottles on their side.

The ideal temperature for storing sparkling wines is approximately 50°F (10°C) and consistency is important as fluctuations in temperature will affect the taste profile.

How should I serve my wine?

You can read about our Roebuck Rituals on our Journal, which we have created to help make your vintage moments even more special.

Is your packaging recyclable?

Every element of our packaging has been carefully crafted and designed with our sustainability values in mind. We use Absolute Greenline neck foils, which are produced from plant-based polyethene derived from sugar cane and printed using water-based ink. Our wine boxes are fully recyclable, and we are wholly committed to working with suppliers who also share our environmental ethos

Learn more about our approach to Sustainability at Roebuck.

3. Deliveries

Delivery charges and timings are available via our Delivery & Collections page.

Can I change my delivery date?

Of course, simply get in touch with us at hello@roebuckestates.co.uk or call us on 01798 263123 to change your delivery information.

Do I need to be at home to receive my delivery?

We cannot deliver our wines without a signature and the recipient must be aged 18 years and over. However, if you are out when our courier company attempts to deliver to you, they will leave a delivery card and send you an email, so you can reschedule your delivery for a time that is more convenient for you.

What should I do if I have not received my delivery?

If there are any problems or issues with your delivery, please get in touch with us at hello@roebuckestates.co.uk or call us on 01798 263123 and we will do all we can to rectify the situation.

What do I do if the wines are damaged during delivery?

If there are any problems or issues with your delivery, please get in touch with us at hello@roebuckestates.co.uk and we will do all we can to rectify the situation.

CLICK AND COLLECT

Is it possible to try your wines when I collect my order?

Yes absolutely! Ask a member of our office team when you collect your order.

If I don’t have time to place an order via your website, can I visit the vineyard to purchase wine?

Yes, you can pop in and purchase wine directly from us at Roebuck. Our vineyard office is open on weekdays. Alternatively, we can let you know of your nearest wine retailer that stocks our wines.

Can I visit the vineyard on a weekend to purchase wine?

Unfortunately, we do not offer a Click and Collect service on a weekend or Bank Holidays, but you are more than welcome to purchase our wine online via our Roebuck Website, and your order will be dispatched first thing Monday morning.